I&A Odoo Knowledge Base (link)

Odoo YouTube Channel (link)

Odoo User Documentation (link)

Odoo Technical & Developer Documentation (link)

Standard apps to be installed, and not customised or configured, in the installation include...

• Accounting

• Sales

• CRM

• Website Builder & E-commerce

• Inventory

• Purchasing

• Human Resources

• core Odoo functions - Discuss, Notes, Chat, Calendar

The client has the ability to add additional standard modules from the Odoo Apps button.

Non-standard apps include; custom scripts, 3rd party & Odoo apps from Odoo Apps Store and modules from external repositories such as Github.

Odoo hosted on I&A  servers provides a custom I&A application that  allows for your adviser to connect via the portal to view you data.

When configuring your I&A Hosted environment the team at I&A will enable the allocation of a user to an accountant or business adviser.

Please contact the I&A Support Team with any queries about external users.

The I&A Odoo Hosted solution offers integrations to both Gmail and Outlook/Exchange.

Please contact the I&A Support Team to assist with your email setup.

Odoo take responsibility for their software and provide users with a means of reporting issues.

Please refer to the Odoo EULA for more information -  Odoo End User License Agreement 

I&A are not responsible for Odoo Software and its performance however do offer clients with an additional form of insurance through a Service Level Agreement that outlines a range of assurances such as response times, escalation of issues and provision of support services.

I&A do not manage the data-centre in which client data is stored and cannot be held responsible for issues. I&A do however do provide first-level support to hosted clients and escalate issues where necessary.

I&A take responsibility for their publish IA apps that are deployed on the I&A hosted service and will address issues at no cost to client and ensure they work as specified on  the most recent versions of Odoo.

The I&A Custom Apps Library contains a selection of locally developed custom apps developed by the team at Ioppolo and Associates. 

All clients are provided with access to these apps and can only be used whilst they are an active subscriber to the I&A hosted service.

Such apps included in the library include; Document Management, Auto Backup, CBA + Westpac Payway Gateway, Timesheet Management, Stop Followers and many more...

The following documents are linked to source documents and pages for additional and detailed information...

Odoo End User License Agreement (link)

Odoo Legal Terms Document (link)

I&A Privacy (link)

I&A Terms and Conditions (link)

I&A Disclaimer (link)

The team at I&A can assist clients when migrating from one version of Odoo to another.

Odoo Enterprise users receive free upgrade and migration of standard modules to newer versions. Please refer to Odoo terms and conditions relating to the upgrade process.

All clients are provided with a link and username/password to access their environment. Clients have the ability to change passwords.

All I&A hosted environments are pre-configured with a sub-domain address however for clients with their own domain and DNS registration they are required to point DNS settings to a provided address. In addition domain settings need to be applied to Odoo settings (web base URL).

Please contact the I&A Support Desk for assistance.

Yes, absolutely. Please contact the I&A Support Team for assistance.

The process will require a pointing of your DNS records to your Odoo environment.

Please note that the standard I&A hosted package is designed for a single domain per Odoo instance.

The I&A hosted Data Centre is located in Sydney Australia and has extensive security measures in place.

Physical Security : 

• Physical access to data centre required authorisation and is monitored

• All employees are required to be able to clearly identified at all times with tracking of accesses

• Any visitor requires registration and is escorted by staff at all times

• Premise is monitored by CCTV 24/7

• Physical barriers have been set up to prevent any vehicular intrusion

Data Security : 

• Security services are aligned with the ISO/IEC 27002 Code of Practice for Information Security controls

• All staff with exposure to data are subject to the Practice of Information Security 

• Network, operating systems and databases are behind a multi-layered defence security protocol

• I&A cannot be held responsible for 3rd party applications installed on hardware 

Your plan includes an amount of allocated disk space which is allocated between operating system software and database.

5GB has been allowed for operating system and the remaining hard disk space is available for your data.

If you run out of disk space only then you can upgrade disk space by adding another pack of GB space. Packs available include 5 GB, 10 GB, 20 GB, 50 GB and 100 GB.

Please contact your I&A Account Manager for more information and pricing.

Odoo Enterprise requires a license key to be applied to the development/ test development environment. However we suggest that you can refresh you development/ test environment when required providing you with a window every 28 days from the refresh date before the trial period ends.

Should a user have spare Odoo Enterprise license keys they can assigned to the development server and the refresh process would be removed accordingly.

Odoo.sh is a hosted service outside Australia and is charged monthly in Euro. Support and services are managed through Odoo support outside Australia. Contact your I&A representative as we can assist you in establishing you Odoo system on Odoo.sh providing local support in Australia.

Before making your final decision please contact your I&A representative to discuss in more details the diffrences  between an Odoo hosted solution and a I&A hosted solution.

For every new user a friendly member of the I&A Support Team will call you up to discuss the configuration of your environment. During the call they will discuss various components of your Odoo requirements including email and DNS settings. They will also discuss with you additional I&A apps that will be available to you such as Auto-Backup.

Configuration services provided as part of initial set up include...

• Upload our custom I&A apps to be available for install

• Install and configure I&A Database Auto-Backup module, setting up your automated backups

• Provide URL  <yourname>.odoo.com.au  for your odoo site … OR … assist you to link your own custom URL to your odoo site

• Configure email for standard Odoo set up

• Set up a helpdesk user group for portal users

From there they will prepare the environment for you and contact you with all of the configured environment details.

Please speak to your IA account manager to allocate more resources to you environment if you think you need additional resources.   

Yes, I&A have a service level agreement for clients requiring additional support assurances.

Assurances include priority support arrangements, response times, escalation of issues.

Please contact the Odoo Support Team for details.

Odoo offers support to current Enterprise subscriptions on version 11.

To log a ticket 1) visit Odoo website, 2) Log in with your Odoo.com username & password, 3) Complete Support Request Form

Make sure you list full details about the query and include screenshots where possible.

Please note that you will also be prompted to enter your Odoo License Key.

If Odoo are unable to satisfactorily address your issue please contact the I&A Support Desk.

Should clients purchase apps from the Odoo Apps Store they are required to log a ticket with the link to the file as well as any specific instructions for uploading to their secure Odoo environment.

We do however recommend testing of 3rd party apps prior to loading to a live Odoo environment.

I&A cannot be held responsible for any potential damages caused through the installation and deployment of 3rd party apps.

All clients are provided with access to the I&A Client Service Portal that displays Prepaid Hours remaining as well as a description of where hours have been applied. 

In addition, clients can use the I&A Client Self Service portal to view quotes, invoices, subscriptions and outstanding tickets.

All new clients are provided with the following when they purchase a pack of support hours...

• Link to access I&A Support Desk

• I&A Support account login and password

• Ability to log into I&A website to view details including tickets and remaining hours

• Access to I&A Knowledge Base

• Dedicated account manager

• Option to subscribe to a I&A Service Level Agreement (for additional support assurances)

All clients are provided with a link and log in to be able to submit tickets to the I&A Support Team.

For issues not specifically relating to help desk tickets and requirements outside support we request that our clients contact their assigned I&A Account Manager.

The I&A Support Desk is manned Monday to Friday from 9 am to 5:30 pm AEST.

Clients are provided with ability to log emergency tickets after hours at higher support rate.

Please note that as part of the I&A Support Team are located in Perth, Western Australia, support hours go beyond the 5:30 pm AEST time.